Cleaning Elements

Frequently Asked Questions

Cleaning Questions
Q: How long does it take to clean my home?
A: In general, an average 3-bedroom/2 baths home will take a team of two about 1.5 - 2 hours to clean.

Q: Do I need to provide supplies or will the teams bring them?
A. Cleaning Elements will bring all of their own supplies and equipment; however if you have a specific request to use your equipment or products, we will try to accommodate those requests. We are pleased to use DYSON Vacuums, which we empty and clean after every house cleaning, and our SH-MOP (mop) pad is changed after each house cleaning.

Q: What type of cleaning solutions do the cleaning professionals use?
A: Cleaning Elements uses Jeff Campbell’s Clean Team products and Sun & Earth (all natural, cruelty free) professional cleaning products.

Q: How do I leave special instructions for the cleaning teams? Can I leave a note?
A: It is better to call the office at 254-690-0016 or email us your special instructions. You can leave any instructions you want but it's typically easier to for us to communicate and follow up with the teams if the requests come through the main office.

Q: Will Cleaning Elements clean my fireplace?
A: Due to the health risks associated with the inhalation of soot from fireplaces we do not clean soot from fireplace. We will gladly clean around the fireplace. Should you require fireplace cleaning we will recommend other companies who can assist you.

Q: What won't Cleaning Elements clean?
A: For health reasons, our teams will not clean blood, feces, vomit or urine.

Q: What is your policy on Damages?
A: Our cleaning professionals will treat your home with the utmost respect. However, due to the nature of our business, accidents can happen. Please notify our office within 48 hours after the cleaning appointment has ended, if an item was damaged and you did not receive a damage receipt. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment.

Billing & Pricing Questions
Q: Am I obligated to sign a contract with Cleaning Elements?
A: No. You may sign up for recurring service, however, you are not obligated nor bound by contract for any period of time.

Q: How do you charge my credit card?
A: We must receive and process all payments up to 48 hours prior to scheduled cleaning. If you choose to pay by check or cash, all payment must be received to the main office 48 hours prior. This is to ensure that funds are available and in the event we are unable to process payment, we can contact you in advance, so as not to inconvenience you by rescheduling.

Q: I know Cleaning Elements needs 48 hours notice to cancel my scheduled cleaning visit; what happens if I forget to let them know about my cancellation in time?
A: Our cancellation policy is as follows: 48 hours prior – no charge, 24 hours prior - $30 cancellation fee. If the service is cancelled the day of scheduled cleaning, or our cleaning team is locked out of the house, we must charge the full amount of the scheduled cleaning. We understand that sometimes there are extenuating circumstances that come up. If you call our office prior to the team’s scheduled arrival, we will be happy to reschedule for you at a nominal $15 charge to cover administrative costs for having to rebalance our teams' workloads with short notice.

Q: Can I “leave off” rooms that I do not want cleaned when I get my "regular service" price estimate.
A: Yes. Your initial Cleaning will be based off of the number of bedrooms and bathrooms for the entire house; however you have the option on your subsequent weekly and bi-weekly cleanings to customize which areas of the house you want cleaned.

Appointment Times/ Scheduling Questions
Q: How do I request an appointment time?
A: In general, we do not set appointment times. Instead, we allow clients to set a timeframe. In other words, the cleaning team will not show up BEFORE a certain time and will not be at your residence AFTER a certain time. This can be arranged with the representative doing your estimate.

Q: Does Cleaning Elements guarantee same day service?
A: In the unlikely event we are unable to clean your home on the day promised, we will notify you on the day of your scheduled service and service your home the following day, if acceptable by you. We will also discount your cleaning 10% off, for any inconvenience. If we are unable to accommodate your schedule we will promptly refund your money.

Q: Will the same team always come to my home to clean?
A: Yes, most of the time the same team will be cleaning your home, however, heavy work schedules or illness might cause a different team to clean your home.

Key Control/Security Measures:
Q: I do not feel comfortable leaving a key to my house, can I meet the cleaning crew at a specified time?
A: Due to time constraints, we cannot schedule specific arrival times. If you are unable to leave a key, we recommend scheduling your cleaning service, on a day you will be home.

Q: Who has access to my house key and do I have to leave a key in advance?
A: Cleaning Elements takes your safety and your house’s safety very seriously. We have a strict key control process in place. We store your key in a commercial grade combination safe which is stored in a locked room with limited entry access. The key log is maintained independently from the safe. You are welcome to be home when we clean but most clients leave a key for us. For our customers who live in apartments, you can sign a key release in your apartment business office. Please remember to leave a key.